Creator help
Quick reference for creators
Fees, payouts, cancellations, reschedules, and how the call experience works. For anything else, drop us a line.
Getting started
The 60-second version of going live.
What do I need to do before I can take bookings?
Five things, in this order:
- Connect Stripe. This is how you get paid. Without it, customers can’t complete checkout against you.
- Set your pricing. Pick rates for 15, 30, and/or 60-minute calls. You can offer just one duration if you want.
- Set your weekly availability. Customers can only book inside the windows you choose.
- Add a profile photo. Up to three. The first one is what shows on your card in browse.
- Write a bio. A short paragraph about who you are and what you can help with.
The setup guide on your dashboard walks you through each step in order.
How do I share my profile?
On your dashboard there’s a “Share Your Profile” card with copy-paste templates for YouTube descriptions, Instagram bio, X, and link-in-bio tools. The format is
motivate.vip/@your-username — share that anywhere your audience hangs out.Fees, payouts, and earnings
How money moves on the platform.
When do I get paid?
After the call ends. Customers pay at booking time, but the funds stay on the platform until the call wraps up — then your share is automatically transferred to your Stripe Connect account. From there, Stripe pays out to your bank on whatever schedule you set in your Stripe dashboard (usually 2-7 days for new accounts).
What does motivate.vip take?
On every call: 12% platform fee + $5 flat per call. Stripe also takes their processing fee (~2.9% + 30¢). After everything, you keep around 85% of the call price.
Example: a $50 call → you receive $42.25. A $100 call → you receive $84.80.
Where do I see my earnings?
Earnings tab on your dashboard. It shows total payouts, this month, and a per-call breakdown including the platform fee, Stripe fee, and what landed in your Stripe account.
Bookings & the call
What happens after a customer books me?
They check out via Stripe → we confirm the booking automatically once payment lands → you both get an email with the call link → 10 minutes before the scheduled time, a “Join Lobby” button appears on your dashboard.
How does the video call work?
We use a custom in-call UI built on Daily.co. Click “Join Lobby” to test your camera and mic, then “Join Call” when you’re ready. Once the customer leaves, we automatically mark the call complete and trigger your payout.
What if my customer doesn’t show up?
If you join and they don’t, you’re still paid in full. We track join timestamps and our cron job handles no-show detection automatically.
What if I can’t make it?
You have two options:
- Propose new times. Open the booking on your dashboard → “Reschedule” → pick up to 5 alternatives. The customer gets an email and picks one. Your weekly availability and minimum-notice buffer don’t apply here — you’re explicitly overriding your own schedule.
- Cancel the booking. Customer gets a full refund automatically.
Cancellations & refunds
Can I refund a customer voluntarily?
Yes — within 24 hours of a completed call, from the booking detail on your dashboard. We pre-flight check that your Stripe Connect balance can cover the reversal; if your payout has already left Stripe for your bank, the refund is blocked and you’ll be asked to contact support so we can sort it out without driving your account negative.
When does a customer get refunded?
- Customer cancels 24+ hours before the call: full refund.
- Customer cancels less than 24 hours before: no refund.
- You cancel or no-show: full refund.
- Customer no-shows: no refund (you’re paid).
- Customer declines a reschedule you proposed: full refund.
See the full cancellation & refund policy.
Reviews
When can a customer leave a review?
After the call is marked complete, they get an email with a review link. Reviews show on your public profile (with the reviewer’s first name + last initial — e.g. “Billy T.”).
Can I respond to a review?
Yes — open any review on your public profile and you’ll see a “Reply” option. You can leave a public reply (up to 1000 characters) and/or react with one of six emojis: ❤️ 🔥 🙏 👏 😂 💯.
Featured creators
How do I get on the featured list?
Every Monday morning we re-rank creators using a composite score: 30% earnings + 30% calls completed + 20% saves + 20% attendance, all measured over the previous week. To be eligible you need an approved profile, completed Stripe onboarding, and at least 2 completed calls in the previous week. The top 3 also appear on the homepage.
Still stuck?
Email us at support@motivate.vip and we’ll get back to you within a business day.